Refund and Returns Policy – BuyBCG
At BuyBCG, we value your satisfaction and strive to provide you with quality products and a hassle-free shopping experience. Please review our Refund and Returns Policy below:
1. Eligibility for Returns
- Items can be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
- Certain items, such as customized or clearance products, are non-returnable.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
3. Exchanges
- We replace items only if they are defective or damaged.
- For an exchange, contact us at bcabrera_g24@outlook.com within 3 days of receiving your order.
4. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
- We recommend using a trackable shipping method to ensure safe return delivery.
5. Damaged or Wrong Items
- If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos as proof.
- We will arrange for a replacement or full refund at no extra cost to you.
6. Contact Us
For any questions or return requests, reach out to our customer service team at:
Email: bcabrera_g24@outlook.com