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Refund and Returns Policy

Refund and Returns Policy – BuyBCG

At BuyBCG, we value your satisfaction and strive to provide you with quality products and a hassle-free shopping experience. Please review our Refund and Returns Policy below:

1. Eligibility for Returns

  • Items can be returned within 7 days of delivery.
  • Products must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as customized or clearance products, are non-returnable.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • We replace items only if they are defective or damaged.
  • For an exchange, contact us at bcabrera_g24@outlook.com within 3 days of receiving your order.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
  • We recommend using a trackable shipping method to ensure safe return delivery.

5. Damaged or Wrong Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos as proof.
  • We will arrange for a replacement or full refund at no extra cost to you.

6. Contact Us

For any questions or return requests, reach out to our customer service team at:
Email: bcabrera_g24@outlook.com